Srinagar, Apr 15 (KNO): Residents across several parts of Srinagar are anguished over mobile network issues, saying they are unable to receive phone calls on time and only find out through delayed missed call alerts.
The problem, which has been worsening in recent weeks, is affecting daily communication and even posing challenges in emergencies.
The locals from Srinagar areas like from downtown and upper town told the news agency—Kashmir News Observer (KNO that they receive a “missed call” message several minutes later—sometimes as late as 10 minutes.
The affected areas include Nowhatta, Hawal, Habba Kadal to uptown localities like Rajbagh, Bemina, Sonwar and Hyderpora, etc..
Owais Ahmad, a local from Habba Kadal, said it is extremely frustrating. “My phone is in full network, but I don’t receive any calls. Ten minutes later, a message pops up: ‘You have a missed call.’ What’s the use then?” he said.
Wahid, a college student from Shivpora, said this is not just a technical glitch, it’s a communication blackout. “I missed an urgent call from my college about a presentation. I only found out much later. These delays are costing us opportunities,” he said.
Similarly, residents said the situation is worse during the evenings when the network appears to vanish altogether.
“I had to call my doctor urgently last night,” said another resident, adding none of his calls went through. “The doctor later told me he tried calling me too, but couldn’t connect. This is unacceptable,” he said.
Meanwhile, KNO tried to contact the Jio complaint helpline. They said the issue might be because of a setting in the mobile device and advised to turn off the “WIFI Calling” option in network settings and then switch off the mobile device and then try.
Meanwhile, the local residents argue the issue is different, and if the issue was not with mobile settings, how come it just began some weeks ago, they asked—(KNO)